Retry failed documents

Last updated 26 October 2026.

A failed run on the Generation Runs tab: its status, Brand Kit, the Retry failed documents button and Get a support file.
A failed run on the Generation Runs tab: its status, Brand Kit, the Retry failed documents button and Get a support file.

For anyone who follows runs: at the end every document of a run that failed is made, with no duplicates.

A retry makes the same documents again from the data each one captured the first time, so the values do not change.

Before you start

  • You can see the run: your own, or any run if you hold Docable Diagnose or Docable Manage Installation.
  • The run has finished. A run that is still running cannot be retried.

Steps

  1. Open the Generation Runs tab and choose the run.

    The Generation runs tab in Docable, every generation in the org newest first: a Statement of account run, 3 of 3 made, and a Ternbrook delivery note run, 30 of 30 made, each in user mode with the template's Brand Kit choice and the time submitted.
    The Generation runs tab: choose the run to open its documents.

  2. Choose Retry failed documents. It makes the failed, partly made and cancelled documents again, and only the outputs not yet made, so a document that was made never gets a second File.

  3. Watch the run. It queues the documents again and they are made.

  4. From automation, use Retry Docable generation in Flow, DcsGenerateV1.retry(runId) in Apex, or retryGeneration over REST. Send a requestKey (requestId over REST), a new lowercase UUID per request: the same key with the same request returns the same run, with replayed true, and never makes the documents twice.

Example

A run of 8 documents is cancelled after one is made. Retry failed documents queues the other seven and makes them. The first document keeps its File.

Check it worked

Every document reads Made, and the run reads Made with all documents counted.

If it doesn’t work

What you see What to do
GENERATION_RUN_IN_PROGRESS: this generation is still running. Wait for it to finish, or choose Cancel unstarted documents, then retry.
GENERATION_SNAPSHOT_EXPIRED: the saved data has expired. Docable keeps each document’s captured data for 7 days by default. After that, generate the document again from today’s data. You can change the period in Docable Setup › Retention and storage.
GENERATION_REQUEST_KEY_REUSED That request key was already used for a different request. Use a new lowercase UUID.

Next

Something unclear or wrong? Tell support. Product page: PDF and Word output.